Privacy Policy

Effective Date: July 2026

Your Privacy Matters

At Hart Feldt, trust is at the centre of every relationship we build. Whether you are an NDIS participant, a family member, a nominee, a carer, or someone exploring our services, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our website, contact our team, or receive services from us.

Hart Feldt complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in managing personal information.

Who We Are

Hart Feldt is an Australian NDIS service provider delivering personalised, recovery-focused supports for adults living with psychosocial disability. Our approach is centred on dignity, independence, choice, and meaningful community participation.

Providing quality support requires us to responsibly manage the personal information entrusted to us while ensuring every participant's rights are respected.

What Information We Collect

The information we collect depends on how you interact with us.

This may include:

  • Your name

  • Contact details such as email address, telephone number and residential address

  • Emergency contact information

  • Information about your NDIS plan where relevant

  • Participant goals and support preferences

  • Service bookings and communication records

  • Information you voluntarily provide through our website or contact forms

Where it is necessary to deliver safe and appropriate supports, we may also collect sensitive information, including:

  • Disability-related information

  • Mental health information relevant to your supports

  • Risk management information

  • Support plans

  • Medical information that you choose to share or authorise us to receive

Sensitive information is only collected where it is reasonably necessary for the services we provide or where required by Australian law.

How We Collect Information

We collect information in several ways, including when you:

  • Contact Hart Feldt by phone or email

  • Complete an enquiry through our website

  • Request information about our services

  • Participate in an intake or service planning meeting

  • Sign service agreements

  • Provide documentation relating to your NDIS supports

  • Communicate with our support workers or management team

Where appropriate, we may also receive information from:

  • Your authorised representative

  • Family members or carers

  • Support Coordinators

  • Recovery Coaches

  • Allied health professionals

  • The National Disability Insurance Agency (NDIA)

  • Other providers involved in your supports where permission has been provided

Why We Collect Your Information

Your information helps us provide safe, responsive and participant-centred supports.

We may use your information to:

  • Deliver NDIS-funded services

  • Develop personalised support plans

  • Communicate about appointments and supports

  • Meet our obligations as an NDIS provider

  • Improve the quality of our services

  • Respond to enquiries

  • Process referrals

  • Maintain accurate participant records

  • Meet legal, funding and reporting obligations

  • Protect the safety of participants, staff and the community

We only collect information that is relevant to providing our services or operating our business.

Sharing Your Information

Respecting confidentiality is fundamental to the way we work.

Your personal information will never be sold, rented or traded.

Where appropriate, we may share information with:

  • The National Disability Insurance Agency (NDIA)

  • Healthcare professionals involved in your care

  • Support Coordinators

  • Recovery Coaches

  • Government agencies where legally required

  • Professional advisers including legal or accounting services

  • Secure technology providers that assist us in operating our business

Information is only shared when:

  • You have given consent;

  • It is required to provide your supports;

  • Australian law requires us to do so; or

  • There is a serious risk to the health or safety of a person.

Website Information

When you browse our website, certain technical information may be collected automatically, including:

  • Device type

  • Browser information

  • IP address

  • Pages visited

  • Date and time of your visit

  • Website performance information

This information is used to improve the functionality, accessibility and security of our website and does not generally identify you personally.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us understand how visitors use our website, remember preferences and improve website performance.

You may disable cookies through your browser settings if you prefer.

Protecting Your Information

We recognise the importance of safeguarding participant information.

Hart Feldt takes reasonable administrative, physical and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

These measures may include:

  • Secure digital storage

  • Password-protected systems

  • Restricted staff access

  • Confidentiality obligations for employees

  • Ongoing security monitoring and software updates

Although we take reasonable precautions, no online system can guarantee absolute security.

Keeping Information

We retain personal information only for as long as necessary to:

  • Deliver our services

  • Meet legal and regulatory obligations

  • Maintain participant records

  • Resolve disputes where required

When information is no longer required, it will be securely destroyed or permanently de-identified in accordance with Australian record-keeping requirements.

Accessing or Correcting Your Information

You have the right to request access to your personal information and ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made by contacting our Privacy Officer using the details below.

We will respond within a reasonable timeframe and in accordance with Australian privacy legislation.

Third-Party Websites

Our website may contain links to external websites for your convenience.

Hart Feldt is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

As our services continue to evolve or legislation changes, we may update this Privacy Policy.

The latest version will always be published on this website together with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy, wish to access your information, request corrections, or make a privacy complaint, please contact us.

Hart Feldt

Email: info@hartfeldt.org

Phone: (+61) 481 504 684

Website: https://www.hartfeldt.org

We take all privacy concerns seriously and will work with you to resolve any issue promptly, fairly and respectfully.